Suntera New Material Technology Co., Ltd. (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website sunteracarbide.com or submit information through our contact forms, Facebook Lead Ads, or other channels.

1. Information We Collect

We may collect the following types of information:

• Personal Information you provide directly: name, company name, email address, phone number / WhatsApp, job title, country, product requirements, drawings or technical specifications, and any other information you choose to submit through our website forms, Facebook Instant Forms, or email.
• Technical Information: IP address, browser type, device information, pages visited, and referring website (collected automatically through cookies and similar technologies).
• Communication records: emails, messages, or inquiries you send to us.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide product catalogs, quotations, and technical support related to our tungsten carbide blanks, dies, wear parts, and related products.
• To process and follow up on requests for custom sizes, drawings, or non-standard wear-resistant parts.
• To improve our website, products, and customer service.
• To send you relevant business communications (such as order updates or product information) related to your inquiry.
• To comply with legal obligations.

We will only use your personal data for the purposes stated above.

3. Sharing of Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our business (e.g., email service, CRM tools), under strict confidentiality agreements.
• When required by law, regulation, or legal process.
• In connection with a business transfer (such as a merger or acquisition), in which case we will notify you.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When the information is no longer needed, we will securely delete or anonymize it.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and understand how visitors interact with our site. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or update of your information
• Request deletion of your information
• Object to or restrict certain processing of your data
• Withdraw consent (where processing is based on consent)

To exercise any of these rights, please contact us using the details below.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites (including Facebook). This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website and services are intended for business users. We do not knowingly collect personal information from children under the age of 16.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: justin@sunteracarbide.com 

Company: Suntera New Material Technology Co., Ltd. 

Website: https://sunteracarbide.com